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Terms&Conditions 

 Mandarin Time Hong Kong School

General terms

  1. I acknowledge and agree that Mandarin Time Hong Kong school hereafter referred to as Mandarin Time to the fullest extent permitted by law, excludes all liability for any loss, damage or other claim arising from or in any way connected to the attendance of myself/my children at Mandarin Time, including without limitation claims relating to personal injury, or the use and publication of photographs in any media (including social media).

  2. If I need to change a course type after a class starts, I will give Mandarin Time a written notice at least 2 weeks in advance, and I understand that admin fee of 600 hkd is charged, and course change will be made upon availability.

  3. I acknowledge that refunds will only be given with 14 days cancellation notice, minus a hk$500 administration fee, per student. Bookings cancelled within the 14-day period will be indisputably non-refundable. Credits or refunds will not be given for missed days during any program.

  4. I accept that Mandarin Time reserves the right to refuse admission to any person that presents a disciplinary problem to staff or a threat to the safety and well being of other children. Unacceptable language or bullying will under no circumstances be tolerated and will result in the child being removed from the classes with no refund.

  5. I consent to Mandarin Time, its staff, teachers, employees taking photographs, video and digital recordings or any other visual or audio recordings of my child/children, and using photographs, video and digital recordings and using these in any medium, including the website, brochures or for marketing purposes.

  6. I hereby release and forever discharge Mandarin Time from any and all liability, loss and damage (including direct, indirect and consequential) or any other claim in anyway associated with the attendance of me/my children at the Mandarin Time (including Online classes).

  7. Mandarin Time reserves the right to cancel or change the timetable and pricing structure at any point in time.

Private Class

1. Late Cancellation: When you cancel or reschedule a class later than 1 day, 1 lesson will be deducted from your timetable as if it's been used;

2, Absence: If a class has no show and no reply for longer than 30mins, the teacher can leave the class and deduct the class session as scheduled;

3, Validity: All private class packages at Mandarin Time are valid for 1 year;

4, Credit Transfer: Lesson credits can be transferred to a 3rd party with a written notice to Mandarin Time 1 week in advance, a 500hkd admin fee will be charged, fee difference will be charged, lesson validity won't be extended in the case of credit transfer.

Group Class for(Adults)

1. There's no free make-up class when you miss a group class, however 400 hkd/lesson discounted private lesson(up to 8 lessons/level) can be provided (Applies to group class students ONLY);

2. In the rare case that there are less than 3 students in a group, each lesson will be reduced from 45mins to 30mins as Private classes need less time to complete 1 level comparing to a group of 3-8 students;

Regular Group Class for 4.5-15 Yr

1.Maximum 4 Free group make-up lessons available each semester, it will be offered in the format of 2 private lessons or 4 group lessons in Camp/Other ongoing groups;

2.Each semester is 30 group lessons, we invoice per semester, if a student joins from the middle of the semester, first invoice will be 1 semester+remaining lessons from the ongoing group; If students want to sign up less than 15 lessons upfront, an administration fee of 500 hkd will be charged;

3. In the rare case that there are less than 3 students in a group, each lesson will be reduced from 45mins to 30mins as Private classes need less time to complete 1 level comparing to a group of 3-8 students;

Holiday Camps

1, Morning Camps will start sharp at 9:30am daily,Afternoon Camps will start at 1:30pm, parents pls make sure your kids are attended before school opens, and pick up the kids when camp finishes on time daily;

2, Healthy snacks and water bottle should be prepared by parents daily;

3, Lunch will be provided by school if your kids sign up the full-day camp, pls let us know if your kids have any food allegies.

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